Welcome!

Wearables Authors: Pat Romanski, Elizabeth White, Carmen Gonzalez, Automic Blog, Liz McMillan

Blog Feed Post

The iPhone 5 and Sprint Story

Part 1. From the old HTC to the new iPhone5

My son had a birthday this month and I decided to buy an iPhone 5 as a present. He’s been a Spring customer for the last 10 years and was happy with the service. So I went to the closest Sprint store and asked if I can upgrade my son’s phone as a birthday present. The Sprint guy asked me if I know the pin code on the account. I said that I didn’t and wouldn’t be asking my son about it cause it would ruined the surprise. Sorry, nothing can be done about it.

Following my rule that every rejection brings me closer to the goal I decided to call to Sprint’s customer service with he same request. The lady asked me about the pin, and when I said that I didn’t know it she decided to help, “Let’s see if you know the answer to his secret question. What’s his favorite hobby?” This was a no brainier, and I said “Music”. Great, the account security was easily broken and asked if my Son would be eligible for an upgrade. Yes, his current Android phone is 2.5 years old so this can be done. But the service representative mentioned that to get an iPhone5 for $199 I’d need to commit to a 2-year contract with Sprint with early cancellation fees of $350. This is a little to high of a penalty, but my son was already a Sprint customer and had no intentions to leave them anyway. Oh yeah, one more thing. Currently he pays $70 for his phone/data plan, but after switching to a smartphone (as if Android was not) it’ll cost him an extra $10 a month. OK, no problem.

The new iPhone5 arrived at my son’s place one day before his birthday and my wife and I received a happy thank you email from him. Late at night, while exiting the Subway in Brooklyn he was mugged by two Mexicans carrying knives. They grabbed my son’s backpack where his was keeping his new iPhone. This sucks. Big time. But the good news is that my son was not hurt physically other than a small scratch on his face.

Part 2. From the new iPhone5 to an old HTC

Calling to the Sprint customer service didn’t help and it’s hard to blame them for not being to do anything to their loyal customer of 10 years. So what’s the next step? Time to get back to an old Android for another two years waiting until the contract expires and buying iPhone 7. And this became the hardest part to do. While switching to iPhone5 took 5 minutes online, to go back to an old phone required the visit to the Sprint store (it was done in Manhattan). After 50 minutes of the manipulations made by a technician the old phone gained back its ability to make calls, but 3G was not comping up, and all the data (including photographs) where gone from the SD memory card. The technician said let my son go home promising that the phone’s data access will be recovered in a couple of hours. It never happened.
My son tried to call the Sprint customer’s service to remove the extra $10 of monthly fees added while upgrading to iPhone didn’t help.

Last week my son can home for a Thanksgiving weekend, and I suggested that we’d go together to the closest Sprint store to resolve two problems at hand:
1. Fixing the 3G data access
2. Reducing the monthly fees bat to $70 a month.

This line in the closest Sprint store was not that long, and after 15 minute wait representative rebooted the Android phone, but then said that there nothing she could do, and that they din’t have sevice technicians any longer, and we need to go to another store 5 miles away. Fine. But to resolve the billing issues, we’d need to go to yet another head-office store 11 miles from us. She suggested that it’s better go there in person that trying to resolve this issue over the phone.

Twenty minute later we’ve enter the head store. After waiting in line for another 20 minutes we were greeted ny a polite guy. Who rebooted the phone, raised his browses that 3G is not there, and explained that there is no way to reduce the monthly pay to $70 a month because all smartphone plans start at $80. The fact that my son “grandfatherd the $70″ plan is irrelevant and there is no way to get back. Are you still with me?

Before: an old Android with unlimited data and no contract at $70 a month.
Now: an old Android with 2-year contract (for a stolen iPhone) and $80 a month.

Quite an achievement, isn’t it?

Then we drove to a third store where the technician was supposed to fix the 3G. After 45 minutes in line, the customer service representative rebooted the phone. Strange, the 3G is not there. Checked the account tho make sure that there was no any lock on the data access there. Finally he said, that their technician was gone for today and we’d need to leave the phone for tomorrow. After spending 2.5 hours visiting three stores and getting nowhere, we said, “Enough is enough”. So where were we?

Before: an old Android with unlimited data and no contract at $70 a month
Now: an old Android that can only make phone calls with 2-year contract (for a stolen iPhone) and $80 a month.

The Happy End

The morning after, my son has visited the closest Verizon store where they canceled his Sprint service and gave him a new Iphone5 (shown on the left here).

Just now I called Sprint asking to lower the termination fees given the circumstances did not help.
“Could you do anything for a guy who was your loyal customer for 10 years?”
“No Sir. But he was using our services for 10 years, wasn’t he?”

He was, but not any longer. What did Sprint do wrong? Not much. All of their customer service representatives were nice and polite. But they were incompetent. The problems were not resolved.

The lesson learned: if you believe that your new phone may get stolen or lost, buy an insurance that covers such situations. Go into all nitty-gritty details of the insurance policy and study what steps should you take to prove that your phone gets stolen.

No biggies. Life goes on, but without Sprint. No worry, be happy!


Read the original blog entry...

More Stories By Yakov Fain

Yakov Fain is a Java Champion and a co-founder of the IT consultancy Farata Systems and the product company SuranceBay. He wrote a thousand blogs (http://yakovfain.com) and several books about software development. Yakov authored and co-authored such books as "Angular 2 Development with TypeScript", "Java 24-Hour Trainer", and "Enterprise Web Development". His Twitter tag is @yfain

@ThingsExpo Stories
NHK, Japan Broadcasting, will feature the upcoming @ThingsExpo Silicon Valley in a special 'Internet of Things' and smart technology documentary that will be filmed on the expo floor between November 3 to 5, 2015, in Santa Clara. NHK is the sole public TV network in Japan equivalent to the BBC in the UK and the largest in Asia with many award-winning science and technology programs. Japanese TV is producing a documentary about IoT and Smart technology and will be covering @ThingsExpo Silicon Val...
The 20th International Cloud Expo has announced that its Call for Papers is open. Cloud Expo, to be held June 6-8, 2017, at the Javits Center in New York City, brings together Cloud Computing, Big Data, Internet of Things, DevOps, Containers, Microservices and WebRTC to one location. With cloud computing driving a higher percentage of enterprise IT budgets every year, it becomes increasingly important to plant your flag in this fast-expanding business opportunity. Submit your speaking proposal ...
SYS-CON Events announced today that CollabNet, a global leader in enterprise software development, release automation and DevOps solutions, will be a Bronze Sponsor of SYS-CON's 20th International Cloud Expo®, taking place from June 6-8, 2017, at the Javits Center in New York City, NY. CollabNet offers a broad range of solutions with the mission of helping modern organizations deliver quality software at speed. The company’s latest innovation, the DevOps Lifecycle Manager (DLM), supports Value S...
The age of Digital Disruption is evolving into the next era – Digital Cohesion, an age in which applications securely self-assemble and deliver predictive services that continuously adapt to user behavior. Information from devices, sensors and applications around us will drive services seamlessly across mobile and fixed devices/infrastructure. This evolution is happening now in software defined services and secure networking. Four key drivers – Performance, Economics, Interoperability and Trust ...
With billions of sensors deployed worldwide, the amount of machine-generated data will soon exceed what our networks can handle. But consumers and businesses will expect seamless experiences and real-time responsiveness. What does this mean for IoT devices and the infrastructure that supports them? More of the data will need to be handled at - or closer to - the devices themselves.
With major technology companies and startups seriously embracing IoT strategies, now is the perfect time to attend @ThingsExpo 2016 in New York. Learn what is going on, contribute to the discussions, and ensure that your enterprise is as "IoT-Ready" as it can be! Internet of @ThingsExpo, taking place June 6-8, 2017, at the Javits Center in New York City, New York, is co-located with 20th Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry p...
Grape Up is a software company, specialized in cloud native application development and professional services related to Cloud Foundry PaaS. With five expert teams that operate in various sectors of the market across the USA and Europe, we work with a variety of customers from emerging startups to Fortune 1000 companies.
In his keynote at @ThingsExpo, Chris Matthieu, Director of IoT Engineering at Citrix and co-founder and CTO of Octoblu, focused on building an IoT platform and company. He provided a behind-the-scenes look at Octoblu’s platform, business, and pivots along the way (including the Citrix acquisition of Octoblu).
Financial Technology has become a topic of intense interest throughout the cloud developer and enterprise IT communities. Accordingly, attendees at the upcoming 20th Cloud Expo at the Javits Center in New York, June 6-8, 2017, will find fresh new content in a new track called FinTech.
SYS-CON Events announced today that Interoute, owner-operator of one of Europe's largest networks and a global cloud services platform, has been named “Bronze Sponsor” of SYS-CON's 20th Cloud Expo, which will take place on June 6-8, 2017 at the Javits Center in New York, New York. Interoute is the owner-operator of one of Europe's largest networks and a global cloud services platform which encompasses 12 data centers, 14 virtual data centers and 31 colocation centers, with connections to 195 add...
Multiple data types are pouring into IoT deployments. Data is coming in small packages as well as enormous files and data streams of many sizes. Widespread use of mobile devices adds to the total. In this power panel at @ThingsExpo, moderated by Conference Chair Roger Strukhoff, panelists will look at the tools and environments that are being put to use in IoT deployments, as well as the team skills a modern enterprise IT shop needs to keep things running, get a handle on all this data, and deli...
The Internet of Things is clearly many things: data collection and analytics, wearables, Smart Grids and Smart Cities, the Industrial Internet, and more. Cool platforms like Arduino, Raspberry Pi, Intel's Galileo and Edison, and a diverse world of sensors are making the IoT a great toy box for developers in all these areas. In this Power Panel at @ThingsExpo, moderated by Conference Chair Roger Strukhoff, panelists discussed what things are the most important, which will have the most profound e...
@ThingsExpo has been named the Most Influential ‘Smart Cities - IIoT' Account and @BigDataExpo has been named fourteenth by Right Relevance (RR), which provides curated information and intelligence on approximately 50,000 topics. In addition, Right Relevance provides an Insights offering that combines the above Topics and Influencers information with real time conversations to provide actionable intelligence with visualizations to enable decision making. The Insights service is applicable to eve...
SYS-CON Events announced today that Grape Up will exhibit at SYS-CON's 21st International Cloud Expo®, which will take place on Oct. 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Grape Up is a software company specializing in cloud native application development and professional services related to Cloud Foundry PaaS. With five expert teams that operate in various sectors of the market across the U.S. and Europe, Grape Up works with a variety of customers from emergi...
DevOps is often described as a combination of technology and culture. Without both, DevOps isn't complete. However, applying the culture to outdated technology is a recipe for disaster; as response times grow and connections between teams are delayed by technology, the culture will die. A Nutanix Enterprise Cloud has many benefits that provide the needed base for a true DevOps paradigm.
SYS-CON Events announced today that T-Mobile will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. As America's Un-carrier, T-Mobile US, Inc., is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The Company's advanced nationwide 4G LTE network delivers outstanding wireless experiences to 67.4 million customers who are unwilling to compromise on ...
@GonzalezCarmen has been ranked the Number One Influencer and @ThingsExpo has been named the Number One Brand in the “M2M 2016: Top 100 Influencers and Brands” by Analytic. Onalytica analyzed tweets over the last 6 months mentioning the keywords M2M OR “Machine to Machine.” They then identified the top 100 most influential brands and individuals leading the discussion on Twitter.
With major technology companies and startups seriously embracing Cloud strategies, now is the perfect time to attend @CloudExpo | @ThingsExpo, June 6-8, 2017, at the Javits Center in New York City, NY and October 31 - November 2, 2017, Santa Clara Convention Center, CA. Learn what is going on, contribute to the discussions, and ensure that your enterprise is on the right path to Digital Transformation.
20th Cloud Expo, taking place June 6-8, 2017, at the Javits Center in New York City, NY, will feature technical sessions from a rock star conference faculty and the leading industry players in the world. Cloud computing is now being embraced by a majority of enterprises of all sizes. Yesterday's debate about public vs. private has transformed into the reality of hybrid cloud: a recent survey shows that 74% of enterprises have a hybrid cloud strategy.
Five years ago development was seen as a dead-end career, now it’s anything but – with an explosion in mobile and IoT initiatives increasing the demand for skilled engineers. But apart from having a ready supply of great coders, what constitutes true ‘DevOps Royalty’? It’ll be the ability to craft resilient architectures, supportability, security everywhere across the software lifecycle. In his keynote at @DevOpsSummit at 20th Cloud Expo, Jeffrey Scheaffer, GM and SVP, Continuous Delivery Busine...