Wearables Authors: Pat Romanski, Carmen Gonzalez, Ram Sonagara, David Sprott, Elizabeth White

News Feed Item

Bumper M-Commerce Christmas Ahead - But Consumers Set to Gamble on Shopping for Gifts

New Research Report Sponsored by NetSuite, 'The Christmas Gamble', Reveals Expected Consumer Shopping Trends This Christmas

LONDON, Dec. 4, 2012 /PRNewswire/ -- Research sponsored by NetSuite Inc. (NYSE: N), the industry's leading vendor of cloud-based financials / ERP software suites, today revealed that almost one in four consumers surveyed plan to spend more on their Christmas shopping this year compared to the last three years. Mobile commerce is expected to play a key role in driving sales during this festive season; almost 20 percent of consumers surveyed say they plan to shop through a mobile device this Christmas and one in 10 of consumers aged under 35 said that a mobile device is their primary shopping tool of choice. The research is based on 2,000 UK consumer surveys conducted by Vanson Bourne and announced by NetSuite today ahead of its upcoming report, The Christmas Gamble.

However, when it comes to getting their hands on the perfect gift, consumers are set to gamble this Christmas. Looking back over the last three years, almost half of the consumers surveyed said that a gift they had planned to buy was out of stock, with 80 percent of these consumers experiencing products being unavailable online. Gifts most frequently out of stock include clothes, accessories and toys – with 40 percent of consumers surveyed stating they have been unable to buy these products in the past over the Christmas period. With only half of the consumers surveyed having started their Christmas shopping, many are gambling on whether they will be able to get the gift they really want for their friends and loved ones.

More spent on Christmas presents…for ourselves

The good news for retailers is that almost a quarter of consumers surveyed plan to spend more this Christmas, proving that shopping is still high on the agenda despite the economic gloom. However, austerity may have had an impact on Christmas spirit, with consumers being more selfish in their shopping habits: one in five 18-24 year olds surveyed and one in ten of all consumers surveyed plan to spend more money on themselves this Christmas than on friends and family. The NetSuite-sponsored report also reveals that the UK is a nation of literally laid-back shoppers, with almost 20 percent of consumers surveyed aged under 35 doing their Christmas shopping from the comfort of their bed through eCommerce and m-commerce channels.

Andy Lloyd, General Manager, Commerce Products at NetSuite says: "The Christmas gamble is challenging for both retailers and consumers – while retailers can't afford to be left with too much stock after the Christmas period, being out of stock means they can miss out on critical revenue opportunities and be left with disgruntled customers. Consumers stated that a lack of product availability is the most frustrating thing about Christmas shopping, and almost a quarter of consumers can go to a competing retailer to purchase an unavailable item. With people spending more on their Christmas shopping this year, it's vital that retailers embrace this opportunity and find the right balance between gambling with the right amount of stock and meeting consumer demand and, when faced with an out-of-stock item, that they help consumers find it in another store or have it delivered to their home from the eCommerce site."

Preview of the top trends highlighted in the Christmas Gamble report:

  • We're still traditional at heart – despite a dramatic rise in m-commerce, consumers are still loyal to the High Street - the average consumer surveyed carries out 43 percent of their shopping in-store and 57 percent online. However, 68 percent of these consumers plan to spend more online than in-store this Christmas, rising to 75 percent in the East of England.
  • Traditional gifts are also at the top of our wishlists with almost a third of consumers surveyed asking for clothes and chocolate, ahead of the iPhone at 13 percent.
  • Surprisingly, only one in ten consumers surveyed are disappointed with the Christmas presents they receive, suggesting that shoppers are more on target to get Christmas shopping right.
  • Londoners look to spend the most, with 31 percent of those surveyed stating that they plan to spend more on Christmas presents this year, compared to 19 percent in the South West of England. 

To ensure consumers can get their hands on their ideal gifts this Christmas before they are out of stock, NetSuite's commerce expert Andy Lloyd has these top tips:

  1. Shop early to ensure availability – but expect to miss out on some sales, as just over half of retailers are planning pre-Christmas discounts.
  2. Check product availability online from a retailer's website before going to the store. Many retail websites let you see what products are in stock in a specific store.
  3. Shop around to find what you want, both online and in-store – although you may need to pay a premium on eBay or elsewhere if you're shopping for a really hot item this Christmas.
  4. Create your own wishlist and ask people for theirs – in an age of austerity you can't add to the 'regift' pile after Christmas – don't gamble more than you need to!
  5. Don't assume the best deals are only online – High Street businesses are providing more compelling offers and deals to engage consumers.
  6. Use your smartphone to capture thoughts and ideas for gifts as inspiration strikes, or even use an App or mobile store to buy the gift there and then.

About the research
The report is based on primary research conducted by Vanson Bourne at the end of November 2012 amongst 2000 consumers across the UK.

About Vanson Bourne:
Vanson Bourne is a specialist research-led consultancy carrying out user research within a technology context. Vanson Bourne's clients range from start-ups to well-known companies that need expert guidance, delivering robust and credible research-based analysis.

About NetSuite
Today, more than 12,000 companies and subsidiaries depend on NetSuite to run complex, mission-critical business processes globally in the cloud. Since its inception in 1998, NetSuite has established itself as the leading provider of enterprise-class cloud ERP suites for divisions of large enterprises and mid-sized organizations seeking to upgrade their antiquated client/server ERP systems. NetSuite excels at streamlining business operations, as demonstrated by a recent Gartner study naming NetSuite as the fastest growing top 10 financial management systems vendor in the world. NetSuite has continued its success in delivering the best cloud ERP/financial suites to businesses around the world, enabling them to lower IT costs significantly while increasing productivity, as the global adoption of the cloud is accelerating.

Follow NetSuite's Cloud blog, NetSuite's Facebook page and @NetSuiteEMEA Twitter handle for real-time updates.

For more information about NetSuite, please visit www.netsuite.co.uk.

NOTE: NetSuite and the NetSuite logo are service marks of NetSuite Inc. Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between NetSuite and any other company.

Cautionary Note Regarding Forward-Looking Statements:
This press release contains forward-looking statements relating to expectations, plans, and prospects including expectations relating to the future growth of the retail and m-commerce markets. These forward-looking statements are based upon the current expectations and beliefs of NetSuite's management as of the date of this release, and are subject to certain risks and uncertainties that could cause actual results to differ materially from those described in the forward-looking statements including, without limitation, the risk of continued adverse and unpredictable macro-economic conditions. All forward-looking statements in this press release are based on information available to the Company as of the date hereof, and NetSuite disclaims any obligation to update these forward-looking statements.

(Logo:  http://photos.prnewswire.com/prnh/20090924/SF81218LOGO-b)


More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

@ThingsExpo Stories
SYS-CON Events announced today that Niagara Networks will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Niagara Networks offers the highest port-density systems, and the most complete Next-Generation Network Visibility systems including Network Packet Brokers, Bypass Switches, and Network TAPs.
Intelligent machines are here. Robots, self-driving cars, drones, bots and many IoT devices are becoming smarter with Machine Learning. In her session at @ThingsExpo, Sudha Jamthe, CEO of IoTDisruptions.com, will discuss the next wave of business disruption at the junction of IoT and AI, impacting many industries and set to change our lives, work and world as we know it.
In today's uber-connected, consumer-centric, cloud-enabled, insights-driven, multi-device, global world, the focus of solutions has shifted from the product that is sold to the person who is buying the product or service. Enterprises have rebranded their business around the consumers of their products. The buyer is the person and the focus is not on the offering. The person is connected through multiple devices, wearables, at home, on the road, and in multiple locations, sometimes simultaneously...
SYS-CON Events announced today that Transparent Cloud Computing (T-Cloud) Consortium will exhibit at the 19th International Cloud Expo®, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. The Transparent Cloud Computing Consortium (T-Cloud Consortium) will conduct research activities into changes in the computing model as a result of collaboration between "device" and "cloud" and the creation of new value and markets through organic data proces...
Everyone knows that truly innovative companies learn as they go along, pushing boundaries in response to market changes and demands. What's more of a mystery is how to balance innovation on a fresh platform built from scratch with the legacy tech stack, product suite and customers that continue to serve as the business' foundation. In his General Session at 19th Cloud Expo, Michael Chambliss, Head of Engineering at ReadyTalk, will discuss why and how ReadyTalk diverted from healthy revenue an...
SYS-CON Media announced today that @WebRTCSummit Blog, the largest WebRTC resource in the world, has been launched. @WebRTCSummit Blog offers top articles, news stories, and blog posts from the world's well-known experts and guarantees better exposure for its authors than any other publication. @WebRTCSummit Blog can be bookmarked ▸ Here @WebRTCSummit conference site can be bookmarked ▸ Here
Established in 1998, Calsoft is a leading software product engineering Services Company specializing in Storage, Networking, Virtualization and Cloud business verticals. Calsoft provides End-to-End Product Development, Quality Assurance Sustenance, Solution Engineering and Professional Services expertise to assist customers in achieving their product development and business goals. The company's deep domain knowledge of Storage, Virtualization, Networking and Cloud verticals helps in delivering ...
The Internet of Things (IoT), in all its myriad manifestations, has great potential. Much of that potential comes from the evolving data management and analytic (DMA) technologies and processes that allow us to gain insight from all of the IoT data that can be generated and gathered. This potential may never be met as those data sets are tied to specific industry verticals and single markets, with no clear way to use IoT data and sensor analytics to fulfill the hype being given the IoT today.
SYS-CON Events announced today that Hitrons Solutions will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Hitrons Solutions Inc. is distributor in the North American market for unique products and services of small and medium-size businesses, including cloud services and solutions, SEO marketing platforms, and mobile applications.
OnProcess Technology has announced it will be a featured speaker at @ThingsExpo, taking place November 1 - 3, 2016, in Santa Clara, California. Dan Gettens, OnProcess’ Chief Analytics Officer, will discuss how Internet of Things (IoT) data can be leveraged to predict product failures, improve uptime and slash costly inventory stock. @ThingsExpo is an annual gathering of IoT and cloud developers, practitioners and thought-leaders who exchange ideas and insights on topics ranging from Big Data in...
SYS-CON Events announced today that Enzu will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Enzu’s mission is to be the leading provider of enterprise cloud solutions worldwide. Enzu enables online businesses to use its IT infrastructure to their competitive advantage. By offering a suite of proven hosting and management services, Enzu wants companies to focus on the core of their online busine...
The explosion of new web/cloud/IoT-based applications and the data they generate are transforming our world right before our eyes. In this rush to adopt these new technologies, organizations are often ignoring fundamental questions concerning who owns the data and failing to ask for permission to conduct invasive surveillance of their customers. Organizations that are not transparent about how their systems gather data telemetry without offering shared data ownership risk product rejection, regu...
The Open Connectivity Foundation (OCF), sponsor of the IoTivity open source project, and AllSeen Alliance, which provides the AllJoyn® open source IoT framework, today announced that the two organizations’ boards have approved a merger under the OCF name and bylaws. This merger will advance interoperability between connected devices from both groups, enabling the full operating potential of IoT and representing a significant step towards a connected ecosystem.
November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Penta Security is a leading vendor for data security solutions, including its encryption solution, D’Amo. By using FPE technology, D’Amo allows for the implementation of encryption technology to sensitive data fields without modification to schema in the database environment. With businesses having their data become increasingly more complicated in their mission-critical applications (such as ERP, CRM, HRM), continued ...
SYS-CON Events announced today that Embotics, the cloud automation company, will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Embotics is the cloud automation company for IT organizations and service providers that need to improve provisioning or enable self-service capabilities. With a relentless focus on delivering a premier user experience and unmatched customer support, Embotics is the fas...
SYS-CON Events announced today that Cloudbric, a leading website security provider, will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Cloudbric is an elite full service website protection solution specifically designed for IT novices, entrepreneurs, and small and medium businesses. First launched in 2015, Cloudbric is based on the enterprise level Web Application Firewall by Penta Security Sys...
Smart Cities are here to stay, but for their promise to be delivered, the data they produce must not be put in new siloes. In his session at @ThingsExpo, Mathias Herberts, Co-founder and CTO of Cityzen Data, will deep dive into best practices that will ensure a successful smart city journey.
Data is the fuel that drives the machine learning algorithmic engines and ultimately provides the business value. In his session at Cloud Expo, Ed Featherston, a director and senior enterprise architect at Collaborative Consulting, will discuss the key considerations around quality, volume, timeliness, and pedigree that must be dealt with in order to properly fuel that engine.
SYS-CON Events announced today that MathFreeOn will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. MathFreeOn is Software as a Service (SaaS) used in Engineering and Math education. Write scripts and solve math problems online. MathFreeOn provides online courses for beginners or amateurs who have difficulties in writing scripts. In accordance with various mathematical topics, there are more tha...
Successful digital transformation requires new organizational competencies and capabilities. Research tells us that the biggest impediment to successful transformation is human; consequently, the biggest enabler is a properly skilled and empowered workforce. In the digital age, new individual and collective competencies are required. In his session at 19th Cloud Expo, Bob Newhouse, CEO and founder of Agilitiv, will draw together recent research and lessons learned from emerging and established ...