Welcome!

Wearables Authors: William Schmarzo, Shelly Palmer, Liz McMillan, Pat Romanski, SmartBear Blog

News Feed Item

Bumper M-Commerce Christmas Ahead - But Consumers Set to Gamble on Shopping for Gifts

New Research Report Sponsored by NetSuite, 'The Christmas Gamble', Reveals Expected Consumer Shopping Trends This Christmas

LONDON, Dec. 4, 2012 /PRNewswire/ -- Research sponsored by NetSuite Inc. (NYSE: N), the industry's leading vendor of cloud-based financials / ERP software suites, today revealed that almost one in four consumers surveyed plan to spend more on their Christmas shopping this year compared to the last three years. Mobile commerce is expected to play a key role in driving sales during this festive season; almost 20 percent of consumers surveyed say they plan to shop through a mobile device this Christmas and one in 10 of consumers aged under 35 said that a mobile device is their primary shopping tool of choice. The research is based on 2,000 UK consumer surveys conducted by Vanson Bourne and announced by NetSuite today ahead of its upcoming report, The Christmas Gamble.

However, when it comes to getting their hands on the perfect gift, consumers are set to gamble this Christmas. Looking back over the last three years, almost half of the consumers surveyed said that a gift they had planned to buy was out of stock, with 80 percent of these consumers experiencing products being unavailable online. Gifts most frequently out of stock include clothes, accessories and toys – with 40 percent of consumers surveyed stating they have been unable to buy these products in the past over the Christmas period. With only half of the consumers surveyed having started their Christmas shopping, many are gambling on whether they will be able to get the gift they really want for their friends and loved ones.

More spent on Christmas presents…for ourselves

The good news for retailers is that almost a quarter of consumers surveyed plan to spend more this Christmas, proving that shopping is still high on the agenda despite the economic gloom. However, austerity may have had an impact on Christmas spirit, with consumers being more selfish in their shopping habits: one in five 18-24 year olds surveyed and one in ten of all consumers surveyed plan to spend more money on themselves this Christmas than on friends and family. The NetSuite-sponsored report also reveals that the UK is a nation of literally laid-back shoppers, with almost 20 percent of consumers surveyed aged under 35 doing their Christmas shopping from the comfort of their bed through eCommerce and m-commerce channels.

Andy Lloyd, General Manager, Commerce Products at NetSuite says: "The Christmas gamble is challenging for both retailers and consumers – while retailers can't afford to be left with too much stock after the Christmas period, being out of stock means they can miss out on critical revenue opportunities and be left with disgruntled customers. Consumers stated that a lack of product availability is the most frustrating thing about Christmas shopping, and almost a quarter of consumers can go to a competing retailer to purchase an unavailable item. With people spending more on their Christmas shopping this year, it's vital that retailers embrace this opportunity and find the right balance between gambling with the right amount of stock and meeting consumer demand and, when faced with an out-of-stock item, that they help consumers find it in another store or have it delivered to their home from the eCommerce site."

Preview of the top trends highlighted in the Christmas Gamble report:

  • We're still traditional at heart – despite a dramatic rise in m-commerce, consumers are still loyal to the High Street - the average consumer surveyed carries out 43 percent of their shopping in-store and 57 percent online. However, 68 percent of these consumers plan to spend more online than in-store this Christmas, rising to 75 percent in the East of England.
  • Traditional gifts are also at the top of our wishlists with almost a third of consumers surveyed asking for clothes and chocolate, ahead of the iPhone at 13 percent.
  • Surprisingly, only one in ten consumers surveyed are disappointed with the Christmas presents they receive, suggesting that shoppers are more on target to get Christmas shopping right.
  • Londoners look to spend the most, with 31 percent of those surveyed stating that they plan to spend more on Christmas presents this year, compared to 19 percent in the South West of England. 

To ensure consumers can get their hands on their ideal gifts this Christmas before they are out of stock, NetSuite's commerce expert Andy Lloyd has these top tips:

  1. Shop early to ensure availability – but expect to miss out on some sales, as just over half of retailers are planning pre-Christmas discounts.
  2. Check product availability online from a retailer's website before going to the store. Many retail websites let you see what products are in stock in a specific store.
  3. Shop around to find what you want, both online and in-store – although you may need to pay a premium on eBay or elsewhere if you're shopping for a really hot item this Christmas.
  4. Create your own wishlist and ask people for theirs – in an age of austerity you can't add to the 'regift' pile after Christmas – don't gamble more than you need to!
  5. Don't assume the best deals are only online – High Street businesses are providing more compelling offers and deals to engage consumers.
  6. Use your smartphone to capture thoughts and ideas for gifts as inspiration strikes, or even use an App or mobile store to buy the gift there and then.

About the research
The report is based on primary research conducted by Vanson Bourne at the end of November 2012 amongst 2000 consumers across the UK.

About Vanson Bourne:
Vanson Bourne is a specialist research-led consultancy carrying out user research within a technology context. Vanson Bourne's clients range from start-ups to well-known companies that need expert guidance, delivering robust and credible research-based analysis.

About NetSuite
Today, more than 12,000 companies and subsidiaries depend on NetSuite to run complex, mission-critical business processes globally in the cloud. Since its inception in 1998, NetSuite has established itself as the leading provider of enterprise-class cloud ERP suites for divisions of large enterprises and mid-sized organizations seeking to upgrade their antiquated client/server ERP systems. NetSuite excels at streamlining business operations, as demonstrated by a recent Gartner study naming NetSuite as the fastest growing top 10 financial management systems vendor in the world. NetSuite has continued its success in delivering the best cloud ERP/financial suites to businesses around the world, enabling them to lower IT costs significantly while increasing productivity, as the global adoption of the cloud is accelerating.

Follow NetSuite's Cloud blog, NetSuite's Facebook page and @NetSuiteEMEA Twitter handle for real-time updates.

For more information about NetSuite, please visit www.netsuite.co.uk.

NOTE: NetSuite and the NetSuite logo are service marks of NetSuite Inc. Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between NetSuite and any other company.

Cautionary Note Regarding Forward-Looking Statements:
This press release contains forward-looking statements relating to expectations, plans, and prospects including expectations relating to the future growth of the retail and m-commerce markets. These forward-looking statements are based upon the current expectations and beliefs of NetSuite's management as of the date of this release, and are subject to certain risks and uncertainties that could cause actual results to differ materially from those described in the forward-looking statements including, without limitation, the risk of continued adverse and unpredictable macro-economic conditions. All forward-looking statements in this press release are based on information available to the Company as of the date hereof, and NetSuite disclaims any obligation to update these forward-looking statements.

(Logo:  http://photos.prnewswire.com/prnh/20090924/SF81218LOGO-b)

SOURCE NetSuite

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

@ThingsExpo Stories
SYS-CON Events announced today that LeaseWeb USA, a cloud Infrastructure-as-a-Service (IaaS) provider, will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. LeaseWeb is one of the world's largest hosting brands. The company helps customers define, develop and deploy IT infrastructure tailored to their exact business needs, by combining various kinds cloud solutions.
For basic one-to-one voice or video calling solutions, WebRTC has proven to be a very powerful technology. Although WebRTC’s core functionality is to provide secure, real-time p2p media streaming, leveraging native platform features and server-side components brings up new communication capabilities for web and native mobile applications, allowing for advanced multi-user use cases such as video broadcasting, conferencing, and media recording.
SYS-CON Events announced today that Venafi, the Immune System for the Internet™ and the leading provider of Next Generation Trust Protection, will exhibit at @DevOpsSummit at 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Venafi is the Immune System for the Internet™ that protects the foundation of all cybersecurity – cryptographic keys and digital certificates – so they can’t be misused by bad guys in attacks...
ReadyTalk has expanded the capabilities of the FoxDen collaboration platform announced late last year to include FoxDen Connect, an in-room video collaboration experience that launches with a single touch. With FoxDen Connect, users can now not only engage in HD video conferencing between iOS and Android mobile devices or Chrome browsers, but also set up in-person meeting rooms for video interactions. A host’s mobile device automatically recognizes the presence of a meeting room via beacon tech...
The cloud market growth today is largely in public clouds. While there is a lot of spend in IT departments in virtualization, these aren’t yet translating into a true “cloud” experience within the enterprise. What is stopping the growth of the “private cloud” market? In his general session at 18th Cloud Expo, Nara Rajagopalan, CEO of Accelerite, explored the challenges in deploying, managing, and getting adoption for a private cloud within an enterprise. What are the key differences between wh...
It’s 2016: buildings are smart, connected and the IoT is fundamentally altering how control and operating systems work and speak to each other. Platforms across the enterprise are networked via inexpensive sensors to collect massive amounts of data for analytics, information management, and insights that can be used to continuously improve operations. In his session at @ThingsExpo, Brian Chemel, Co-Founder and CTO of Digital Lumens, will explore: The benefits sensor-networked systems bring to ...
On Dice.com, the number of job postings asking for skill in Amazon Web Services increased 76 percent between June 2015 and June 2016. Salesforce.com saw its own skill mentions increase 37 percent, while DevOps and Cloud rose 35 percent and 28 percent, respectively. Even as they expand their presence in the cloud, companies are also looking for tech professionals who can manage projects, crunch data, and figure out how to make systems run more autonomously. Mentions of ‘data science’ as a skill ...
Manufacturers are embracing the Industrial Internet the same way consumers are leveraging Fitbits – to improve overall health and wellness. Both can provide consistent measurement, visibility, and suggest performance improvements customized to help reach goals. Fitbit users can view real-time data and make adjustments to increase their activity. In his session at @ThingsExpo, Mark Bernardo Professional Services Leader, Americas, at GE Digital, discussed how leveraging the Industrial Internet a...
Amazon has gradually rolled out parts of its IoT offerings in the last year, but these are just the tip of the iceberg. In addition to optimizing their back-end AWS offerings, Amazon is laying the ground work to be a major force in IoT – especially in the connected home and office. Amazon is extending its reach by building on its dominant Cloud IoT platform, its Dash Button strategy, recently announced Replenishment Services, the Echo/Alexa voice recognition control platform, the 6-7 strategic...
In addition to all the benefits, IoT is also bringing new kind of customer experience challenges - cars that unlock themselves, thermostats turning houses into saunas and baby video monitors broadcasting over the internet. This list can only increase because while IoT services should be intuitive and simple to use, the delivery ecosystem is a myriad of potential problems as IoT explodes complexity. So finding a performance issue is like finding the proverbial needle in the haystack.
There will be new vendors providing applications, middleware, and connected devices to support the thriving IoT ecosystem. This essentially means that electronic device manufacturers will also be in the software business. Many will be new to building embedded software or robust software. This creates an increased importance on software quality, particularly within the Industrial Internet of Things where business-critical applications are becoming dependent on products controlled by software. Qua...
Big Data, cloud, analytics, contextual information, wearable tech, sensors, mobility, and WebRTC: together, these advances have created a perfect storm of technologies that are disrupting and transforming classic communications models and ecosystems. In his session at @ThingsExpo, Erik Perotti, Senior Manager of New Ventures on Plantronics’ Innovation team, provided an overview of this technological shift, including associated business and consumer communications impacts, and opportunities it ...
The 19th International Cloud Expo has announced that its Call for Papers is open. Cloud Expo, to be held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, brings together Cloud Computing, Big Data, Internet of Things, DevOps, Digital Transformation, Microservices and WebRTC to one location. With cloud computing driving a higher percentage of enterprise IT budgets every year, it becomes increasingly important to plant your flag in this fast-expanding business opportuni...
IoT is rapidly changing the way enterprises are using data to improve business decision-making. In order to derive business value, organizations must unlock insights from the data gathered and then act on these. In their session at @ThingsExpo, Eric Hoffman, Vice President at EastBanc Technologies, and Peter Shashkin, Head of Development Department at EastBanc Technologies, discussed how one organization leveraged IoT, cloud technology and data analysis to improve customer experiences and effi...
The Internet of Things will challenge the status quo of how IT and development organizations operate. Or will it? Certainly the fog layer of IoT requires special insights about data ontology, security and transactional integrity. But the developmental challenges are the same: People, Process and Platform. In his session at @ThingsExpo, Craig Sproule, CEO of Metavine, demonstrated how to move beyond today's coding paradigm and shared the must-have mindsets for removing complexity from the develo...
SYS-CON Events announced today that MangoApps will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. MangoApps provides modern company intranets and team collaboration software, allowing workers to stay connected and productive from anywhere in the world and from any device.
The IETF draft standard for M2M certificates is a security solution specifically designed for the demanding needs of IoT/M2M applications. In his session at @ThingsExpo, Brian Romansky, VP of Strategic Technology at TrustPoint Innovation, explained how M2M certificates can efficiently enable confidentiality, integrity, and authenticity on highly constrained devices.
“delaPlex Software provides software outsourcing services. We have a hybrid model where we have onshore developers and project managers that we can place anywhere in the U.S. or in Europe,” explained Manish Sachdeva, CEO at delaPlex Software, in this SYS-CON.tv interview at @ThingsExpo, held June 7-9, 2016, at the Javits Center in New York City, NY.
The IoT is changing the way enterprises conduct business. In his session at @ThingsExpo, Eric Hoffman, Vice President at EastBanc Technologies, discussed how businesses can gain an edge over competitors by empowering consumers to take control through IoT. He cited examples such as a Washington, D.C.-based sports club that leveraged IoT and the cloud to develop a comprehensive booking system. He also highlighted how IoT can revitalize and restore outdated business models, making them profitable ...
Internet of @ThingsExpo, taking place November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with the 19th International Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world and ThingsExpo Silicon Valley Call for Papers is now open.