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ComEd Expects to Restore Service to Most Customers by Friday Evening Following Winter Storm

Remaining isolated pockets restored by Saturday

CHICAGO, Dec. 21, 2012 /PRNewswire/ -- As the first winter storm of the season begins to exit the Chicago area, ComEd expects to restore electric service to the majority of customers affected by the storm late this evening with small pockets of isolated damage being restored tomorrow. ComEd has already restored more than 91,000 customers who experienced power outages as a result of the snow and wind storm that struck ComEd's western region on Thursday evening.

Heavy, wet snow and high winds of up to 45 miles per hour damaged trees and downed power lines, causing power outages in the western and southern parts of ComEd's service territory, with the far western communities of Dixon, Freeport and Rockford among the hardest-hit. ComEd crews are having difficulty reaching damaged infrastructure because of extremely poor driving conditions.

"We understand the challenges our customers experience when they have a power outage, especially during the holiday season," said Terence Donnelly, executive vice president and chief operating officer, ComEd.  "We have more than 600 crews, from ComEd and other utilities and contractors, working around the clock to restore service to customers as quickly and safely as possible."

Since 2011, ComEd has completed more than 500 storm-hardening projects and made more than 60 improvements to its storm restoration process to improve communications and customer service, including:  

  • Provided a two-way text messaging system that allows customers to report their outages to ComEd by text and enables the utility to text restoration information back to customers;
  • Added a $1-million state-of-the-art regional mobile command center, equipped with the latest communications, satellite and video conferencing technology that can be deployed to hardest-hit areas;
  • Strengthened municipal outreach communications to work more effectively with local officials on several fronts, such as identifying and prioritizing life safety facilities for restoration and providing timely information about local storm restoration progress;
  • Increased by 20 percent the number of first-responders and first-line supervisors available for storm field support;
  • Expanded GPS deployment across the utility's mobile dispatch fleet to strengthen coordination of resources;
  • Increased capacity for handling customer calls in the customer service center;
  • Added new generators to its inventory to support emergency restoration needs, allowing ComEd to provide power to more high-priority facilities while repairs are under way.

ComEd urges customers to contact the utility immediately if they are experiencing a power outage. Customers can text OUT to 26633 (COMED) to report their outage and receive restoration information.

ComEd also introduced a mobile app for iPhone and Android® smart phones that gives customers the ability to report power outages and manage their accounts. In addition, customers can report outages through the website at ComEd.com or on ComEd's Facebook page at Facebook.com/ComEd or by calling 1-800 EDISON1 (1-800-334-7661). Spanish-speaking customers should call 1-800-95-LUCES (1-800-955-8237).  

For outage updates, customers can access ComEd's mobile-enabled, interactive outage map now available at ComEd.com/map. The color-coded map allows customers to easily find information on the location and size of outages, get estimated power restoration times and crew locations. Information is updated every 30 minutes. Customers also can follow us on Twitter @ComEd or on Facebook at Facebook.com/ComEd to stay up-to-date on the latest ComEd storm restoration information.

Public safety is paramount during storms, and ComEd encourages the public to remember to take the following precautions:

  • If you encounter a downed power line, immediately call ComEd at 1-800-EDISON1 (1-800-334-7661) or access our website at ComEd.com and report the location. Spanish-speaking customers should call 1-800-95-LUCES (1-800-955-8237).
  • Never approach a downed power line. Always assume a power line is energized and extremely dangerous.
  • Check on elderly and other sensitive family members and neighbors to ensure their safety and make alternate arrangements, if necessary.

Commonwealth Edison Company (ComEd) is a unit of Chicago-based Exelon Corporation (NYSE: EXC), the nation's leading competitive energy provider, with approximately 6.6 million customers. ComEd provides service to approximately 3.8 million customers across northern Illinois, or 70 percent of the state's population.


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