Welcome!

Wearables Authors: Pat Romanski, Yeshim Deniz, Elizabeth White, Carmen Gonzalez, Liz McMillan

News Feed Item

SAManage Customer Base Quadruples in 2012

Market Acceptance Confirmed, SaaS Multi-Tenancy is a Key Driver

CARY, NORTH CAROLINA -- (Marketwire) -- 01/17/13 -- SAManage, the leader in cloud-based, integrated Service Desk and IT Asset Management software today announced that their customer base has quadrupled over the past 12 months. The customer base is diversified across 36 countries and multiple industry sectors, the most prominent being IT/Business Services and Education/Not for Profit as the leaders.

"Last year we determined that our SaaS IT Service Desk and Asset Management solution was ready for prime time", said Doron Gordon, CEO and Founder. "Our carefully selected engineering team created the SAManage rapid, continuous enhancement model that delivers customer requested enhancement every week. All of our customers are always on the latest release and it requires zero effort on their part. No servers to maintain, no upgrades to install, no lost customizations caused by version incompatibility. We do all of this and our customers love it." The number of employees has tripled to support the larger number of customers and their product requirements and is expected to double itself this year.

On the product side SAManage introduced many new features. Most importantly the extended Service Desk, enabling departments other than IT to further streamline support processes and improve communications between employees and the service providers, such as the HR department, facility management or procurement team. SAManage also introduced improved Service Level Management, Customer Satisfaction, warranty information and email customization among many other features and functionalities. The product integration with several key players such as Google Apps, Chatter, Zendesk, Salesforce, OKTA, OneLogin and Zapier was tightened.

"The product infrastructure now supports larger quantities of data", said Nir Tzur, VP Engineering, "we increased the number of assets, software and incidents dramatically and our infrastructure is ready to scale much higher."

While SAManage reports that its managed assets tripled, Dell still leads with close to 50%, HP with 18%, and Lenovo and Apple with 9% and 6% respectively. On the software OS, Windows XP and Windows 7 unsurprisingly dominate the numbers.

Encouraged by the customer validation, SAManage opened its first sales offices in Cary, NC and Rotterdam, The Netherlands. "Customer acceptance and a strong belief that our sales and support model was scalable caused us to make this important move", said SAManage President, Darroll Buytenhuys, "Hiring a sales and support team and opening the sales office to better support our customers was the catalyst and drove this impressive growth."

Importantly, SAManage has successfully replaced legacy on-premise products from BMC Software, HP, CA and Symantec, to name a few. Here is what some SAManage customers are saying:


"The service was very easy to deploy and I knew that within a few hours I   
would be ready to deploy to my users."                                      
Mark Rodgers, Director Advanced Solutions, SpinSix                          
                                                                            
"The result is greater efficiency, no worries about software upgrades, and  
no need to run "yet another server."                                        
Doug Carbaugh, Integral Consulting                                          
                                                                            
"It was quickly evident that the SAManage solution satisfied all functions  
on my wish list. And it was really easy to use and implement."              
Jens Danielsen IT Manager Saint Tropez                                      
                                                                            
"I can more easily show management my workload, and my productivity. My     
users can hold me accountable for my actions. It's also easy to show that I 
can't support them if they don't open a ticket."                            
Collum Davenport, Insight Editions                                          
                                                                            
"The little things all added up - the mobile support...QR and BAR codes...  
custom fields. We have to come to admire the software. It's as elegant as   
asset management gets."                                                     
Ben Miller, Knox County School District in Tennessee                        

About SAManage

SAManage is a leading provider of secure, SaaS-based IT Management services that helps companies manage their IT assets, deliver an ITIL-based IT Service Desk, organize software licenses and IT contracts, and detect risks and license compliance gaps. Delivered as a SaaS service with no software or servers required, SAManage empowers companies of all sizes with capabilities that were previously available only to large companies. SAManage is easily deployed across multiple locations within minutes and provides visibility into complex IT infrastructures, making it easy to automate and simplify the daily tasks associated with establishing IT governance, control, and compliance. SAManage is backed by Carmel Ventures and Gemini Israel Ventures. Learn more at: http://www.samanage.com/.

Contacts:
SAManage
Natascha Gutmans Weisbrot
Director of Marketing
+972544404018
http://www.samanage.com

More Stories By Marketwired .

Copyright © 2009 Marketwired. All rights reserved. All the news releases provided by Marketwired are copyrighted. Any forms of copying other than an individual user's personal reference without express written permission is prohibited. Further distribution of these materials is strictly forbidden, including but not limited to, posting, emailing, faxing, archiving in a public database, redistributing via a computer network or in a printed form.

@ThingsExpo Stories
DX World EXPO, LLC., a Lighthouse Point, Florida-based startup trade show producer and the creator of "DXWorldEXPO® - Digital Transformation Conference & Expo" has announced its executive management team. The team is headed by Levent Selamoglu, who has been named CEO. "Now is the time for a truly global DX event, to bring together the leading minds from the technology world in a conversation about Digital Transformation," he said in making the announcement.
"We've been engaging with a lot of customers including Panasonic, we've been involved with Cisco and now we're working with the U.S. government - the Department of Homeland Security," explained Peter Jung, Chief Product Officer at Pulzze Systems, in this SYS-CON.tv interview at @ThingsExpo, held June 6-8, 2017, at the Javits Center in New York City, NY.
"We are focused on SAP running in the clouds, to make this super easy because we believe in the tremendous value of those powerful worlds - SAP and the cloud," explained Frank Stienhans, CTO of Ocean9, Inc., in this SYS-CON.tv interview at 20th Cloud Expo, held June 6-8, 2017, at the Javits Center in New York City, NY.
While the focus and objectives of IoT initiatives are many and diverse, they all share a few common attributes, and one of those is the network. Commonly, that network includes the Internet, over which there isn't any real control for performance and availability. Or is there? The current state of the art for Big Data analytics, as applied to network telemetry, offers new opportunities for improving and assuring operational integrity. In his session at @ThingsExpo, Jim Frey, Vice President of S...
The financial services market is one of the most data-driven industries in the world, yet it’s bogged down by legacy CPU technologies that simply can’t keep up with the task of querying and visualizing billions of records. In his session at 20th Cloud Expo, Karthik Lalithraj, a Principal Solutions Architect at Kinetica, discussed how the advent of advanced in-database analytics on the GPU makes it possible to run sophisticated data science workloads on the same database that is housing the rich...
Internet of @ThingsExpo, taking place October 31 - November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with 21st Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. The Internet of Things (IoT) is the most profound change in personal and enterprise IT since the creation of the Worldwide Web more than 20 years ago. All major researchers estimate there will be tens of billions devic...
"The Striim platform is a full end-to-end streaming integration and analytics platform that is middleware that covers a lot of different use cases," explained Steve Wilkes, Founder and CTO at Striim, in this SYS-CON.tv interview at 20th Cloud Expo, held June 6-8, 2017, at the Javits Center in New York City, NY.
SYS-CON Events announced today that Calligo, an innovative cloud service provider offering mid-sized companies the highest levels of data privacy and security, has been named "Bronze Sponsor" of SYS-CON's 21st International Cloud Expo ®, which will take place on Oct 31 - Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Calligo offers unparalleled application performance guarantees, commercial flexibility and a personalised support service from its globally located cloud plat...
SYS-CON Events announced today that DXWorldExpo has been named “Global Sponsor” of SYS-CON's 21st International Cloud Expo, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Digital Transformation is the key issue driving the global enterprise IT business. Digital Transformation is most prominent among Global 2000 enterprises and government institutions.
SYS-CON Events announced today that Datera, that offers a radically new data management architecture, has been named "Exhibitor" of SYS-CON's 21st International Cloud Expo ®, which will take place on Oct 31 - Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Datera is transforming the traditional datacenter model through modern cloud simplicity. The technology industry is at another major inflection point. The rise of mobile, the Internet of Things, data storage and Big...
"We provide IoT solutions. We provide the most compatible solutions for many applications. Our solutions are industry agnostic and also protocol agnostic," explained Richard Han, Head of Sales and Marketing and Engineering at Systena America, in this SYS-CON.tv interview at @ThingsExpo, held June 6-8, 2017, at the Javits Center in New York City, NY.
"MobiDev is a Ukraine-based software development company. We do mobile development, and we're specialists in that. But we do full stack software development for entrepreneurs, for emerging companies, and for enterprise ventures," explained Alan Winters, U.S. Head of Business Development at MobiDev, in this SYS-CON.tv interview at 20th Cloud Expo, held June 6-8, 2017, at the Javits Center in New York City, NY.
SYS-CON Events announced today that DXWorldExpo has been named “Global Sponsor” of SYS-CON's 21st International Cloud Expo, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Digital Transformation is the key issue driving the global enterprise IT business. Digital Transformation is most prominent among Global 2000 enterprises and government institutions.
In his opening keynote at 20th Cloud Expo, Michael Maximilien, Research Scientist, Architect, and Engineer at IBM, discussed the full potential of the cloud and social data requires artificial intelligence. By mixing Cloud Foundry and the rich set of Watson services, IBM's Bluemix is the best cloud operating system for enterprises today, providing rapid development and deployment of applications that can take advantage of the rich catalog of Watson services to help drive insights from the vast t...
SYS-CON Events announced today that EnterpriseTech has been named “Media Sponsor” of SYS-CON's 21st International Cloud Expo, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. EnterpriseTech is a professional resource for news and intelligence covering the migration of high-end technologies into the enterprise and business-IT industry, with a special focus on high-tech solutions in new product development, workload management, increased effic...
SYS-CON Events announced today that Massive Networks, that helps your business operate seamlessly with fast, reliable, and secure internet and network solutions, has been named "Exhibitor" of SYS-CON's 21st International Cloud Expo ®, which will take place on Oct 31 - Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. As a premier telecommunications provider, Massive Networks is headquartered out of Louisville, Colorado. With years of experience under their belt, their team of...
SYS-CON Events announced today that Cloud Academy named "Bronze Sponsor" of 21st International Cloud Expo which will take place October 31 - November 2, 2017 at the Santa Clara Convention Center in Santa Clara, CA. Cloud Academy is the industry’s most innovative, vendor-neutral cloud technology training platform. Cloud Academy provides continuous learning solutions for individuals and enterprise teams for Amazon Web Services, Microsoft Azure, Google Cloud Platform, and the most popular cloud com...
SYS-CON Events announced today that Cloudistics, an on-premises cloud computing company, has been named “Bronze Sponsor” of SYS-CON's 21st International Cloud Expo, which will take place on Oct 31 - Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Cloudistics delivers a complete public cloud experience with composable on-premises infrastructures to medium and large enterprises. Its software-defined technology natively converges network, storage, compute, virtualization, and ...
SYS-CON Events announced today that CHEETAH Training & Innovation will exhibit at SYS-CON's 21st International Cloud Expo®, which will take place on Oct. 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. CHEETAH Training & Innovation is a cloud consulting and IT training firm specializing in improving clients cloud strategies and infrastructures for medium to large companies.
SYS-CON Events announced today that Datanami has been named “Media Sponsor” of SYS-CON's 21st International Cloud Expo, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Datanami is a communication channel dedicated to providing insight, analysis and up-to-the-minute information about emerging trends and solutions in Big Data. The publication sheds light on all cutting-edge technologies including networking, storage and applications, and thei...