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Aldwyck Drives Customer Self-Service And Mobile Working With 1st Touch

Aldwyck Housing Group has chosen mobile workforce technology from 1st Touch ( The software will enable a multi-platform technology solution for the delivery of its 'Connect' repairs and housing management services and so future-proof the service provided by both responsive repairs operatives and Housing Officers. Aldwyck were also interested in the development by 1st Touch of an integrated 24/7 online customer self-service facility and mobile app and are developing their requirements to tailor the use of this functionality for the benefit of their customers.

Based in Bedfordshire, Aldwyck Housing has a stock of 11,000 homes and over 20,000 customers across the South East and East of England. The Group has a long track record of delivering affordable homes to rent and buy and provides supported housing and care services for its customers. As part of its corporate strategy, Aldwyck has initiated a number of new programmes that will make a real difference to its customers. A major part of this strategy is the deployment of 1st Touch software.

Aldwyck's Housing team is to hold an initial pilot of the new software, which will be followed by a full roll out later in the year. Once in place, 1st Touch will send details of customer visits to housing officers' mobile devices. The officers will then have all the relevant information at their fingertips and be able to book follow up appointments for other services provided by the Group. Aldwyck will be able to provide an enhanced customer service and gain cost savings for the Group as Housing Officers will no longer have to return to the office to get access to customer information.

Aldwyck chose 1st Touch as the system works seamlessly across multiple devices and had a wide range of readymade off the shelf forms. It also allows Aldwyck to brand the device screens to accommodate their own corporate identity. Aldwyck was also impressed by the market share that 1st Touch has and the company's credibility amongst similar social housing organisations. Another important factor was that 1st Touch already had experience of integration with the Civica Universal Housing Management System used by Aldwyck.

Commenting on the decision to deploy 1st Touch, Jeff Roberts Aldwyck's Chief Information Officer said, "We carried out a thorough and professional review of the market and 1st Touch was the best solution to meet our needs. The self-service app will both increase accessibility and boost customer engagement. It will also ensure that our call centre staff have more time to spend with those customers who have the greatest need."

Robert Dent CEO of 1st Touch welcomed Jeff Roberts' comments adding, "Aldwyck Housing Group always maintains the very highest customer service standards. In pursuit of this commitment to quality, they set out to make a real difference for their customers. We are delighted that they chose 1st Touch to help fulfil this objective. In accomplishing this aim, they have also demonstrated how well our software works as a truly enterprise wide solution and across multiple devices. We look forward to working closely with them as they identify other areas where 1st Touch can deliver efficiencies and benefits."


Note to Editors: About 1st Touch (
Southampton based 1st Touch, a subsidiary of Aareon AG (, has enabled dozens of field workforce-based organisations to embrace new mobile technologies and so achieve significant savings, greater productivity and more cost-effective use of resources. 1st Touch Mobile delivers clear and unique benefits: These include the system's acclaimed 'Smart Airtime' feature where 'airtime' is minimised and the system is always available with or without 'airtime'. The system's flexibility through simple customer control over forms creation and amendment is also widely acclaimed. There is Integration to multiple back office and other enterprise software applications, so that data is entered only once.

With its widely acclaimed mobile technology, 1st Touch has a clear focus on the Social Housing and Local Government markets. Many social housing providers and local authorities, at large, now benefit from the fast and tangible, best of breed benefits that 1st Touch mobile technology delivers to the enterprise.

To date, over 50% of the social housing market, which has deployed mobile technology, has chosen to implement 1st Touch. In local government, 1st Touch has already been adopted for a wide range of mobile workforce uses. Ready to use applications for local authority organisations include: Public Buildings, Highways/Street Services, Environmental/Waste Management, Revenues and Benefits, together with Planning Control and Trading Standards.

1st Touch software is available on a wide variety of platforms including: Windows Mobile, Apple and Android.

For further information on 1st Touch please contact:
Cherry Rance
1st Touch
02380 111206
[email protected]


Leigh Richards
The Right Image PR & Marketing Group
07758 372527
[email protected]

Source: RealWire

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