Welcome!

Wearables Authors: Stackify Blog, Elizabeth White, William Schmarzo, Liz McMillan, Pat Romanski

Blog Post

At the Office, Are You a Doctor or a Patient?

Everyone experiences challenges at work

Everyone experiences challenges at work. Whether it’s an individual contributor or the CEO, everyone has to go through the same basic set of issues that plague virtually all workers everywhere. But not everyone handles those problems the same way. Conversation is the usual outlet for most people. But how you conduct those conversations says a lot about you. The question during these conversations is: Are you a doctor or a patient?

Doctors and patients

We have all been a patient at some point or another. Regardless of how smart or rich or powerful we are, we walk into that little examination room and wait for what feels like an eternity before a white-coat-clad doctor passes the portal with her head buried in a file while she tries to determine who you are and why you are there to see her.

It’s an interesting dynamic between a doctor and patient. The doctor, by virtue of her position, has more authority in the relationship. And so most patients, regardless of their standing outside of that tiny examination room, assume a slightly deferential if not completely subordinate role. This transformation can be profound as commands yield to requests and confidence to hesitation. Otherwise powerful people take on an entirely different disposition.

Attribution of responsibility

Part of the doctor-patient relationship is the attribution of responsibility. When a patient sees a doctor, he expects on some level that the doctor will help make him well. In the extreme, there can be an abdication of responsibility as the patent yields entirely to the doctor.

The psychology here is powerful. When things are not going well, there is comfort in placing responsibility with someone else. Note here that I am talking about responsibility, not blame. When you do not know how to improve your situation, you can take solace in knowing that at least there is someone else who is in a position to know what to do next.

Of course, if we think about things a bit more deeply, we realize that the doctor is just another person. Sure, she has been trained and has more domain expertise than you, but she is ultimately no more responsible than you are. But this point somehow gets dropped when you sit on that table and she scrawls her notes in her doctor’s pad.

What if patients are doctors?

But what happens if the patient is himself a doctor? The relationship between patient and doctor changes. Doctors understand that other doctors are just people. Their skill comes from training and experience, both of which allow the doctor to participate in a medical process. And when that process works well, it yields answers.

When a doctor becomes a patient, he doesn’t give up responsibility. Rather, he and his doctor become complicit in reaching a positive outcome. They talk to each other more as peers than as subordinates. In these cases, the doctor himself becomes a part of the very process he is relying on to become better.

Doctors sometimes make lousy patients

Of course, some doctors-turned-patient assume that they know more than the doctors responsible for their care. It is essential that these patients work with their doctors, taking guidance but not becoming completely subservient. You want to have a clear leader, but you do not want to relegate yourself to being only a passenger along for the ride.

Applying the doctor-patient dynamic to working relationships

When there are maladies at work, where do you go? Most people will take their issues to directly to their boss. They will talk about the situation in excruciating detail. In many cases, they will bring up unrelated facts because they are not entirely certain which points deserve attention. They explain the situation with the hope of getting remediation.

If you think about it, this is not that different than a patient explaining symptoms to his doctor. Not every condition is a symptom. And the hope is that you leave the office with a diagnosis of what is wrong and some corrective action.

Are you a doctor or a patient?

When you have these conversations with your boss, it is instructive to know whether you are more doctor or patient. Doctors will tend to have a more authoritative conversation focused on the facts. The discussion is less about the noise that surrounds a condition and more about the possible remediation. There is next to zero attribution of blame as the dialogue is concentrated on remediation.

Patients behave differently. Without knowing the difference between cause and effect, they observe a bunch of symptoms without really tying them together. They focus the conversation more on the current state of things rather than the corrective action. The balance of the conversation leans towards describing in perfect detail the problem rather than the solution.

The bottom line

Every interaction with your management chain is effectively a dress rehearsal for your career. We all go through challenging times. You need to understand two things: first, your boss does not represent some panacea capable of curing everything, and second, how you talk to your boss says a lot about your capacity to lead yourself.

With this in mind, be mindful of whether the conversation you initiate is closer to a doctor-patient or a doctor-doctor discussion. If you find that you are too frequently playing the role of the patient, you likely need to change the dialogue. Try talking more about the process of remediation, spending less time on laying out every symptom in perfect detail. Perhaps consider possible solutions in advance of the conversation. And if the doctor has already diagnosed the problem, you might be better off spending the time on the treadmill rather than in the examination room again. More directly, be acutely aware of whether the issue is the lack of diagnosis or cure.

[Today’s fun fact: The act of chewing an apple is a more efficient way to stay awake than caffeine. What demon is espousing this nonsense?!]

The post At the office, are you a doctor or a patient? appeared first on Plexxi.

Read the original blog entry...

More Stories By Michael Bushong

The best marketing efforts leverage deep technology understanding with a highly-approachable means of communicating. Plexxi's Vice President of Marketing Michael Bushong has acquired these skills having spent 12 years at Juniper Networks where he led product management, product strategy and product marketing organizations for Juniper's flagship operating system, Junos. Michael spent the last several years at Juniper leading their SDN efforts across both service provider and enterprise markets. Prior to Juniper, Michael spent time at database supplier Sybase, and ASIC design tool companies Synopsis and Magma Design Automation. Michael's undergraduate work at the University of California Berkeley in advanced fluid mechanics and heat transfer lend new meaning to the marketing phrase "This isn't rocket science."

@ThingsExpo Stories
The 21st International Cloud Expo has announced that its Call for Papers is open. Cloud Expo, to be held October 31 - November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA, brings together Cloud Computing, Big Data, Internet of Things, DevOps, Digital Transformation, Machine Learning and WebRTC to one location. With cloud computing driving a higher percentage of enterprise IT budgets every year, it becomes increasingly important to plant your flag in this fast-expanding busin...
SYS-CON Events announced today that Hitachi Data Systems, a wholly owned subsidiary of Hitachi LTD., will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City. Hitachi Data Systems (HDS) will be featuring the Hitachi Content Platform (HCP) portfolio. This is the industry’s only offering that allows organizations to bring together object storage, file sync and share, cloud storage gateways, and sophisticated search and...
SYS-CON Events announced today that delaPlex will exhibit at SYS-CON's @CloudExpo, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. delaPlex pioneered Software Development as a Service (SDaaS), which provides scalable resources to build, test, and deploy software. It’s a fast and more reliable way to develop a new product or expand your in-house team.
SYS-CON Events announced today that Progress, a global leader in application development, has been named “Bronze Sponsor” of SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Enterprises today are rapidly adopting the cloud, while continuing to retain business-critical/sensitive data inside the firewall. This is creating two separate data silos – one inside the firewall and the other outside the firewall. Cloud ISVs oft...
SYS-CON Events announced today that Peak 10, Inc., a national IT infrastructure and cloud services provider, will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Peak 10 provides reliable, tailored data center and network services, cloud and managed services. Its solutions are designed to scale and adapt to customers’ changing business needs, enabling them to lower costs, improve performance and focus intern...
SYS-CON Events announced today that Cloud Academy will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Cloud Academy is the industry’s most innovative, vendor-neutral cloud technology training platform. Cloud Academy provides continuous learning solutions for individuals and enterprise teams for Amazon Web Services, Microsoft Azure, Google Cloud Platform, and the most popular cloud computing technologies. Ge...
Existing Big Data solutions are mainly focused on the discovery and analysis of data. The solutions are scalable and highly available but tedious when swapping in and swapping out occurs in disarray and thrashing takes place. The resolution for thrashing through machine learning algorithms and support nomenclature is through simple techniques. Organizations that have been collecting large customer data are increasingly seeing the need to use the data for swapping in and out and thrashing occurs ...
DevOps is often described as a combination of technology and culture. Without both, DevOps isn't complete. However, applying the culture to outdated technology is a recipe for disaster; as response times grow and connections between teams are delayed by technology, the culture will die. A Nutanix Enterprise Cloud has many benefits that provide the needed base for a true DevOps paradigm.
SYS-CON Events announced today that Interoute has been named “Bronze Sponsor” of SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Interoute is the owner operator of Europe's largest network and a global cloud services platform, which encompasses over 70,000 km of lit fiber, 15 data centers, 17 virtual data centers and 33 colocation centers, with connections to 195 additional partner data centers. Our full-service Unifie...
SYS-CON Events announced today that Fusion, a leading provider of cloud services, will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Fusion, a leading provider of integrated cloud solutions to small, medium and large businesses, is the industry’s single source for the cloud. Fusion’s advanced, proprietary cloud service platform enables the integration of leading edge solutions in the cloud, including cloud...
SYS-CON Events announced today that WineSOFT will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Based in Seoul and Irvine, WineSOFT is an innovative software house focusing on internet infrastructure solutions. The venture started as a bootstrap start-up in 2010 by focusing on making the internet faster and more powerful. WineSOFT’s knowledge is based on the expertise of TCP/IP, VPN, SSL, peer-to-peer, mob...
SYS-CON Events announced today that DivvyCloud will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. DivvyCloud software enables organizations to achieve their cloud computing goals by simplifying and automating security, compliance and cost optimization of public and private cloud infrastructure. Using DivvyCloud, customers can leverage programmatic Bots to identify and remediate common cloud problems in rea...
Detecting internal user threats in the Big Data eco-system is challenging and cumbersome. Many organizations monitor internal usage of the Big Data eco-system using a set of alerts. This is not a scalable process given the increase in the number of alerts with the accelerating growth in data volume and user base. Organizations are increasingly leveraging machine learning to monitor only those data elements that are sensitive and critical, autonomously establish monitoring policies, and to detect...
SYS-CON Events announced today that Linux Academy, the foremost online Linux and cloud training platform and community, will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Linux Academy was founded on the belief that providing high-quality, in-depth training should be available at an affordable price. Industry leaders in quality training, provided services, and student certification passes, its goal is to c...
SYS-CON Events announced today that HTBase will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. HTBase (Gartner 2016 Cool Vendor) delivers a Composable IT infrastructure solution architected for agility and increased efficiency. It turns compute, storage, and fabric into fluid pools of resources that are easily composed and re-composed to meet each application’s needs. With HTBase, companies can quickly prov...
SYS-CON Events announced today that Systena America will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Systena Group has been in business for various software development and verification in Japan, US, ASEAN, and China by utilizing the knowledge we gained from all types of device development for various industries including smartphones (Android/iOS), wireless communication, security technology and IoT serv...
SYS-CON Events announced today that CollabNet, a global leader in enterprise software development, release automation and DevOps solutions, will be a Bronze Sponsor of SYS-CON's 20th International Cloud Expo®, taking place from June 6-8, 2017, at the Javits Center in New York City, NY. CollabNet offers a broad range of solutions with the mission of helping modern organizations deliver quality software at speed. The company’s latest innovation, the DevOps Lifecycle Manager (DLM), supports Value S...
SYS-CON Events announced today that Infranics will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Since 2000, Infranics has developed SysMaster Suite, which is required for the stable and efficient management of ICT infrastructure. The ICT management solution developed and provided by Infranics continues to add intelligence to the ICT infrastructure through the IMC (Infra Management Cycle) based on mathemat...
SYS-CON Events announced today that SoftLayer, an IBM Company, has been named “Gold Sponsor” of SYS-CON's 18th Cloud Expo, which will take place on June 7-9, 2016, at the Javits Center in New York, New York. SoftLayer, an IBM Company, provides cloud infrastructure as a service from a growing number of data centers and network points of presence around the world. SoftLayer’s customers range from Web startups to global enterprises.
SYS-CON Events announced today that Loom Systems will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Founded in 2015, Loom Systems delivers an advanced AI solution to predict and prevent problems in the digital business. Loom stands alone in the industry as an AI analysis platform requiring no prior math knowledge from operators, leveraging the existing staff to succeed in the digital era. With offices in S...