Click here to close now.


Wearables Authors: SmartBear Blog, Yakov Fain, Pat Romanski, Tim Fujita-Yuhas, Yeshim Deniz

Related Topics: Wearables

Wearables: Blog Post

New Video Conferencing, iPad Screen Sharing and Collaboration

Interview with AlwaysOn Winner Zoom Head of Product - Nick Chong

Congratulations for being named AlwaysOn "Cloud Company to Watch". Please tell us, what is Zoom video communications all about and what do you do?

Nick Chong: Zoom is a cloud meeting company that unifies video conferencing, online meetings and group messaging into an easy-to-use service, ZoomPresence. We create a people-centric cloud service that dramatically simplifies the real-time communications and collaboration experience. We offer the best video, screen-sharing and group messaging experience across Windows, Mac, iOS, Android, H.323/SIP room systems.

What are you launching now? Please tell us about your new product, ZoomPresence and Zoom version 3.0?

Chong: Zoom version 3.0 is our biggest release ever; featuring two key innovations: ZoomPresence and group messaging.

ZoomPresence is the first conference-room collaboration solution created with the Apple experience (Mac OS and iOS) in mind. It lets anyone start a video meeting for up to 100 participants with a single tap on an iPad. Participants can easily screen-share documents, apps and photos from their desktops, tablets and other mobile devices.

Our group messaging is the first business messaging tool that integrates messaging with meetings. Participants can send text, images and push-to-talk voice messages, and start a 100-person video and screen-sharing meeting with one click. It also works across desktops, tablets and mobile devices.

Who is your target audience and how do you intend to reach them?

Chong: Our target audience is anyone and everyone who has a need for high-quality video conferencing and group collaboration experiences. We have over 20,000 global businesses and 1,500 higher education institutions as customers already. We reach our target audience by offering them our feature-rich free version at for them to try out. Unlike our competitors' free trials that last for two weeks, our free version is perpetual. When the customers are completely satisfied with our free service, they can simply upgrade to our pro, paid version on their own timeline.

I'd be curious to hear any general thoughts you have on video conferencing and collaboration market trends.

Chong: Conferencing is everyone's primary mode of group communications. Audio, video and Web conferencing is a $5 billion industry. But, traditional services are often disjointed in terms of solutions and experience. People pay for three different conferencing services and maintain three different sets of product experiences. Moreover, they are expensive and do not work for cloud-based and BYOD (bring-your-own-device) business environments.  A true cloud offering is designed with unified simplicity, high quality and affordability. This is what customers expect as their businesses shift to the cloud and BYOD models.

What is the viral aspect of your product?

Chong: Zoom's viral aspect depends largely on our participants' word-of-mouth. When a meeting starts, up to 100 participants can join the meeting. When they enjoyed the experience, they start their own meetings or tell others to try out Zoom. This viral word-of-mouth has propelled over 15 million participants to try Zoom. Like any viral product, the experience matters most.

How will you make money? What's the business model?

Chong: Zoom offers a free version for desktop, tablet and mobile users. It has many business features, such as unlimited 25-person meetings with 40-minutes duration. The pro version is $9.99 per month for 25-person meetings or $49.99 per month for 100-person meetings with no time limit.

Who are your competitors?

Chong: There are traditional players such as GoToMeeting, WebEx and Join.Me for online meetings, and Polycom and Lifesize for video conferencing. The online meeting solutions were created for the PC era while the video conferencing solutions were designed with expensive, proprietary hardware. Zoom changes everything-it is designed for cloud and BYOD so users can load apps on the devices they already have, whether they be Mac, PC, iOS or Android.

Our team of developers hail from Cisco and WebEx. We have experience in building top-notch solutions. If Zoom is compared to any other solution, Zoom always comes out ahead.

How do you differentiate from your competitors?

Chong: We provide the best video and audio quality on the market, our solution is easy to use, and we have the most powerful screen-sharing features in the industry. Users can screen-share documents, video clips and even iOS apps. Our mobile screen-sharing and cross-platform co-annotation features are the first in the world; similarly with ZoomPresence and our group messaging.

What business or technology could yours disrupt?

Chong: The conferencing market is set for disruption. Traditional audio, Web and video conferencing solutions were designed decades ago for the PC-era. Zoom brings conferencing to the cloud, post-PC era by unifying video, online and messaging into a cloud platform, offering unprecedented simplicity, quality and affordability. Incidentally, this is a natural disruption.

Who founded the company, when? What can you tell me about the story of the company's founding?

Chong: Zoom was founded in 2011 by experienced leaders and engineers from Cisco and WebEx. Every founding engineer has over 10 years of real-time video and collaboration software experience. We wanted to develop a people-centric cloud service that transforms the real-time collaboration experience and improves the quality and effectiveness of communications, and it is for this reason that we launched Zoom three years ago.

What is your distribution model? Where to buy your product?

Chong: We offer a self-service model so you can start a meeting in minutes. You simply sign up at or download our app from the AppStore or Google Play. You can choose to use the free plan or upgrade to our pro plan, as well as choose additional add-on features, such as toll-free calling, room system integration or webinars.

What's next on your product roadmap?

Chong: Our 3.0 version is packed with over 50 new features and enhancements to offer the best conferencing experience ever for global businesses. Going forward, we will continue to enhance our products to offer even richer features to markets such as healthcare, education, legal and financial.

Are you targeting a first VC round? If yes when and what will you use the funds for?

Chong: We currently have $15.5 million in funding obtained through our seed round, series A and series B rounds.

Zoom, the cloud meeting company, unifies cloud video conferencing, simple online meetings, and mobile collaboration into one easy-to-use platform. Our solution offers the best video, audio and screen-sharing experience across Windows, Mac, iOS, Android, H.323/SIP room systems, and ZoomPresence.

Zoom was founded in 2011 by experienced leaders and engineers from Cisco and WebEx. Every founding engineer has over 10 years of real-time collaboration software experience. Our mission is to develop a people-centric cloud service that transforms the real-time collaboration experience and improves the quality and effectiveness of communications. To learn more about Zoom and ZoomPresence, please visit

More Stories By Xenia von Wedel

Xenia von Wedel, Tech blogger and PR Consultant in Mountain View. She mainly writes about B2B solutions, social media and open source software. She is an SVP with a full-service PR agency, serving clients in a variety of industries worldwide. The agency is focused on thought leadership content creation and syndication, media outreach and strategy. Buy her a coffee if you like her article:

@ThingsExpo Stories
The buzz continues for cloud, data analytics and the Internet of Things (IoT) and their collective impact across all industries. But a new conversation is emerging - how do companies use industry disruption and technology enablers to lead in markets undergoing change, uncertainty and ambiguity? Organizations of all sizes need to evolve and transform, often under massive pressure, as industry lines blur and merge and traditional business models are assaulted and turned upside down. In this new data-driven world, marketplaces reign supreme while interoperability, APIs and applications deliver un...
WebRTC converts the entire network into a ubiquitous communications cloud thereby connecting anytime, anywhere through any point. In his session at WebRTC Summit,, Mark Castleman, EIR at Bell Labs and Head of Future X Labs, will discuss how the transformational nature of communications is achieved through the democratizing force of WebRTC. WebRTC is doing for voice what HTML did for web content.
Too often with compelling new technologies market participants become overly enamored with that attractiveness of the technology and neglect underlying business drivers. This tendency, what some call the “newest shiny object syndrome,” is understandable given that virtually all of us are heavily engaged in technology. But it is also mistaken. Without concrete business cases driving its deployment, IoT, like many other technologies before it, will fade into obscurity.
The IoT is upon us, but today’s databases, built on 30-year-old math, require multiple platforms to create a single solution. Data demands of the IoT require Big Data systems that can handle ingest, transactions and analytics concurrently adapting to varied situations as they occur, with speed at scale. In his session at @ThingsExpo, Chad Jones, chief strategy officer at Deep Information Sciences, will look differently at IoT data so enterprises can fully leverage their IoT potential. He’ll share tips on how to speed up business initiatives, harness Big Data and remain one step ahead by apply...
Today air travel is a minefield of delays, hassles and customer disappointment. Airlines struggle to revitalize the experience. GE and M2Mi will demonstrate practical examples of how IoT solutions are helping airlines bring back personalization, reduce trip time and improve reliability. In their session at @ThingsExpo, Shyam Varan Nath, Principal Architect with GE, and Dr. Sarah Cooper, M2Mi's VP Business Development and Engineering, will explore the IoT cloud-based platform technologies driving this change including privacy controls, data transparency and integration of real time context w...
Nowadays, a large number of sensors and devices are connected to the network. Leading-edge IoT technologies integrate various types of sensor data to create a new value for several business decision scenarios. The transparent cloud is a model of a new IoT emergence service platform. Many service providers store and access various types of sensor data in order to create and find out new business values by integrating such data.
The broad selection of hardware, the rapid evolution of operating systems and the time-to-market for mobile apps has been so rapid that new challenges for developers and engineers arise every day. Security, testing, hosting, and other metrics have to be considered through the process. In his session at Big Data Expo, Walter Maguire, Chief Field Technologist, HP Big Data Group, at Hewlett-Packard, will discuss the challenges faced by developers and a composite Big Data applications builder, focusing on how to help solve the problems that developers are continuously battling.
There are so many tools and techniques for data analytics that even for a data scientist the choices, possible systems, and even the types of data can be daunting. In his session at @ThingsExpo, Chris Harrold, Global CTO for Big Data Solutions for EMC Corporation, will show how to perform a simple, but meaningful analysis of social sentiment data using freely available tools that take only minutes to download and install. Participants will get the download information, scripts, and complete end-to-end walkthrough of the analysis from start to finish. Participants will also be given the pract...
WebRTC services have already permeated corporate communications in the form of videoconferencing solutions. However, WebRTC has the potential of going beyond and catalyzing a new class of services providing more than calls with capabilities such as mass-scale real-time media broadcasting, enriched and augmented video, person-to-machine and machine-to-machine communications. In his session at @ThingsExpo, Luis Lopez, CEO of Kurento, will introduce the technologies required for implementing these ideas and some early experiments performed in the Kurento open source software community in areas ...
Internet of Things (IoT) will be a hybrid ecosystem of diverse devices and sensors collaborating with operational and enterprise systems to create the next big application. In their session at @ThingsExpo, Bramh Gupta, founder and CEO of, and Fred Yatzeck, principal architect leading product development at, discussed how choosing the right middleware and integration strategy from the get-go will enable IoT solution developers to adapt and grow with the industry, while at the same time reduce Time to Market (TTM) by using plug and play capabilities offered by a robust IoT ...
Today’s connected world is moving from devices towards things, what this means is that by using increasingly low cost sensors embedded in devices we can create many new use cases. These span across use cases in cities, vehicles, home, offices, factories, retail environments, worksites, health, logistics, and health. These use cases rely on ubiquitous connectivity and generate massive amounts of data at scale. These technologies enable new business opportunities, ways to optimize and automate, along with new ways to engage with users.
The Internet of Things (IoT) is growing rapidly by extending current technologies, products and networks. By 2020, Cisco estimates there will be 50 billion connected devices. Gartner has forecast revenues of over $300 billion, just to IoT suppliers. Now is the time to figure out how you’ll make money – not just create innovative products. With hundreds of new products and companies jumping into the IoT fray every month, there’s no shortage of innovation. Despite this, McKinsey/VisionMobile data shows "less than 10 percent of IoT developers are making enough to support a reasonably sized team....
“In the past year we've seen a lot of stabilization of WebRTC. You can now use it in production with a far greater degree of certainty. A lot of the real developments in the past year have been in things like the data channel, which will enable a whole new type of application," explained Peter Dunkley, Technical Director at Acision, in this interview at @ThingsExpo, held Nov 4–6, 2014, at the Santa Clara Convention Center in Santa Clara, CA.
Through WebRTC, audio and video communications are being embedded more easily than ever into applications, helping carriers, enterprises and independent software vendors deliver greater functionality to their end users. With today’s business world increasingly focused on outcomes, users’ growing calls for ease of use, and businesses craving smarter, tighter integration, what’s the next step in delivering a richer, more immersive experience? That richer, more fully integrated experience comes about through a Communications Platform as a Service which allows for messaging, screen sharing, video...
SYS-CON Events announced today that Dyn, the worldwide leader in Internet Performance, will exhibit at SYS-CON's 17th International Cloud Expo®, which will take place on November 3-5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. Dyn is a cloud-based Internet Performance company. Dyn helps companies monitor, control, and optimize online infrastructure for an exceptional end-user experience. Through a world-class network and unrivaled, objective intelligence into Internet conditions, Dyn ensures traffic gets delivered faster, safer, and more reliably than ever.
The IoT market is on track to hit $7.1 trillion in 2020. The reality is that only a handful of companies are ready for this massive demand. There are a lot of barriers, paint points, traps, and hidden roadblocks. How can we deal with these issues and challenges? The paradigm has changed. Old-style ad-hoc trial-and-error ways will certainly lead you to the dead end. What is mandatory is an overarching and adaptive approach to effectively handle the rapid changes and exponential growth.
Mobile messaging has been a popular communication channel for more than 20 years. Finnish engineer Matti Makkonen invented the idea for SMS (Short Message Service) in 1984, making his vision a reality on December 3, 1992 by sending the first message ("Happy Christmas") from a PC to a cell phone. Since then, the technology has evolved immensely, from both a technology standpoint, and in our everyday uses for it. Originally used for person-to-person (P2P) communication, i.e., Sally sends a text message to Betty – mobile messaging now offers tremendous value to businesses for customer and empl...
Can call centers hang up the phones for good? Intuitive Solutions did. WebRTC enabled this contact center provider to eliminate antiquated telephony and desktop phone infrastructure with a pure web-based solution, allowing them to expand beyond brick-and-mortar confines to a home-based agent model. It also ensured scalability and better service for customers, including MUY! Companies, one of the country's largest franchise restaurant companies with 232 Pizza Hut locations. This is one example of WebRTC adoption today, but the potential is limitless when powered by IoT.
You have your devices and your data, but what about the rest of your Internet of Things story? Two popular classes of technologies that nicely handle the Big Data analytics for Internet of Things are Apache Hadoop and NoSQL. Hadoop is designed for parallelizing analytical work across many servers and is ideal for the massive data volumes you create with IoT devices. NoSQL databases such as Apache HBase are ideal for storing and retrieving IoT data as “time series data.”
Clearly the way forward is to move to cloud be it bare metal, VMs or containers. One aspect of the current public clouds that is slowing this cloud migration is cloud lock-in. Every cloud vendor is trying to make it very difficult to move out once a customer has chosen their cloud. In his session at 17th Cloud Expo, Naveen Nimmu, CEO of Clouber, Inc., will advocate that making the inter-cloud migration as simple as changing airlines would help the entire industry to quickly adopt the cloud without worrying about any lock-in fears. In fact by having standard APIs for IaaS would help PaaS expl...